Submit a request

ARE YOU CURRENTLY A MEMBER OF DEFENCE DISCOUNT CARD

Defence Discount Service Card number

This is the number assigned to your account on your card under your name. You will see a number starting DDSxxxxxx If you haven't got a Defence Discount Card but you've paid for one, you can also provide your transaction reference number, which can be found in your payment confirmation email and looks like 1234567-7654321.

Service/Staff number

Email address on your account

Please give the email address linked to your account (if applicable)

Job role on your Defence Discount Card account

Phone number

We only request your phone number as a security measure to locate your account. We are unable to offer any help over the phone

Date of birth

What do you need help with?

Where were you when the problem happened?

This helps us understand where the issue occurred.

Did you see a “View card” button after buying the card?

What happened when you tapped “View card”?

Can you see the “Shopping Cards” section in your wallet?

Is the Shopping Card you bought showing in your wallet?

What happens when you try to open your Shopping Card?

Have you refreshed or restarted and tried again?

Did you manage to finish the security check?

What happened after you completed the security check?

What are you using?