This is the number assigned to your account on your card under your name. You will see a number starting DDSxxxxxx If you haven't got a Defence Discount Card but you've paid for one, you can also provide your transaction reference number, which can be found in your payment confirmation email and looks like 1234567-7654321.
Please make sure that you add the subject as you would with any email
Please give the email address linked to your account (if applicable)
We only request your phone number as a security measure to locate your account. We are unable to offer any help over the phone
This helps us understand where the issue occurred.
Please ticket this box if you are looking for a refund on your shopping card
We’d love to hear any extra details you’d like to share about your request! Feel free to attach any relevant documents below. If you don’t have anything else to add, just let us know by saying “nothing further.” One of our team members will get back to you soon!