😕 Can’t access any offers?

If you're having trouble seeing or using offers, don’t worry it might just be a small issue with your card status. Here's how to troubleshoot before getting in touch.

🟡 Just got your approval email today?

If you've received confirmation that your ID has been approved and your application is complete:

• Your virtual card might look blurry  that’s completely normal!

• Your physical card is now being printed

• Your account should update within 24 hours and unlock your offers 

🕓 Still waiting for approval?

Haven’t had an email yet to say your application’s been approved?
There might be one or two things left to finish, like:

• Uploading your ID

• Making your £4.99 payment

📍 Head to the ‘Your Card’ section of your account to check what’s still pending.
If you’ve uploaded everything already, our team is reviewing it  keep an eye on your inbox. Once approved, offers will unlock the next day.

🔁 Got a blurry card in your account?

That means your card is still being processed.

Sometimes this happens if you marked a previous card as lost.
To fix this:

1. Go to ‘Continue card request’ in your account

2. Follow the steps to complete your application

If you don’t see this option, we’re likely still processing your application check back tomorrow.

🔄 Seeing sign-up steps even though you already have a card?

You might be logged into the wrong account.

Here’s how to check:

1. Tap ‘Log out’ in the ‘Your Card’ section

2. Log back in using any other email addresses you own
   (Hint: try your work email many members register using that and forget)

If you're logged straight back in to the same account, try:

• An incognito/private browser window

• Clearing your cache and cookies
  How to do this on Chrome | Safari | Edge

💡 Top tip:

You can test if another email has an account:

1. Go to the login page

2. Enter your email and click ‘Forgot password?’

3. If you get a reset email, then that’s the account linked to your card!