If you're seeing theĀ "Wrong email or password"Ā message and you'reĀ not receiving the password reset email, try these quick stepsĀ before contacting usĀ they resolve the issue for most members.
ā Step 1: Double-check your email address
Make sure you're entering theĀ email linked to your Defence Discount Service account.
Even if you're sure, try other email addresses you might have used especially yourĀ work email. Most login issues happen because members forget which email they signed up with.
š§ Ā Top tip:Ā Search forĀ āDefence Discount Service'Ā in your inboxes. If youāve received marketing emails or updates, thatās likely the right email to use.
Still unsure?
Go to theĀ log in page, enter an email and tapĀ Forgot Password?
If that email is linked to an account, the reset email should arrive inĀ 5ā10 minutes.
š§ Step 2: Add us to your contacts
Need help doing this? Here's how for:
š§¹ Step 3: Clear your browser's cache & cookies
This can help refresh your connection and let emails through.
Hereās how to do it for:
Then try sending the password reset email again Ā it may still takeĀ 5ā10 minutesĀ to arrive in your inbox.