If you're seeing the "Wrong email or password" message and you're not receiving the password reset email, try these quick steps before contacting us they resolve the issue for most members.
✅ Step 1: Double-check your email address
Make sure you're entering the email linked to your Defence Discount Service account.
Even if you're sure, try other email addresses you might have used especially your work email. Most login issues happen because members forget which email they signed up with.
🧠 Top tip: Search for ‘Defence Discount Service' in your inboxes. If you’ve received marketing emails or updates, that’s likely the right email to use.
Still unsure?
Go to the log in page, enter an email and tap Forgot Password?
If that email is linked to an account, the reset email should arrive in 5–10 minutes.
📧 Step 2: Add us to your contacts
Need help doing this? Here's how for:
🧹 Step 3: Clear your browser's cache & cookies
This can help refresh your connection and let emails through.
Here’s how to do it for:
Then try sending the password reset email again it may still take 5–10 minutes to arrive in your inbox.