💳 Lost or misplaced your Defence Discount Service Card?

No worries! Here's what to do depending on how you'd like to continue using your membership.

✅ Option 1: Keep Using Your Virtual Card 

You can continue using your virtual card in the Defence Discount Service app without needing a replacement unless you have already marked your card as lost in your account. 

If you have marked your card as lost you will need to order a replacement card (see option 2)

📱 Note: Some retailers require the physical card in-store to apply your discount. If you need one later, you can always request a new card.

🆕 Option 2: Order a Replacement Card

Want a new physical card? Here's how:

1. Go to the 'Your Card' section on our website or app

2. Tap 'Request a new card'

3. Enter your delivery address, upload work ID (if needed), and make payment

💡 Ordering a new card:

• Restarts your 5-year membership

• Deactivates your virtual and physical card

• You’ll temporarily lose access to your card and online offers until your new card is active

📬 Found Your Lost Card?

That's great!
Submit a request here and attach a photo of your found card our team can reactivate it for you.

📄 Want to Learn More?

Check out our Terms & Conditions for full details.