💸 Trouble Using an Offer or Vault Code?

If your vault code or discount isn’t working, don’t worry – check these common issues before reaching out:

❗ 1. Check the Offer’s Terms & Conditions

🔍 Is your item or booking excluded?
Some products or services don’t qualify for discounts – this is outlined in the terms and conditions of each offer.

✅ Make sure what you’re buying is eligible before contacting us.

🔄 2. Has Your Vault Code Already Been Used?

Vault codes are single-use, so if you've already redeemed one, it won’t work again.

➡️ You can request a new code using the link on the offer page.

⏳ 3. Have You Reached Your Request Limit?

Each offer has a 3-month cooldown between vault code requests.
You can request another code 3 months after your last one was issued.

📋 4. Are You Following the Redemption Steps?

Every offer is different.
Read the offer description carefully to make sure you’re redeeming it the correct way (online vs. in-store, discount code entry, etc.).

🛠️ Technical Issue With an Offer?

If you can’t access a vault code or link, please submit a request and we’ll look into it.

➡️ Sometimes we need to contact the company directly, which may mean the offer is temporarily removed while we fix it.

🙏 Thanks for your patience while we sort it out!

⚠️ Important: Made a Purchase Without the Discount?

If you continue with a purchase without applying the discount, you’re accepting the price without the offer.

📩 You’ll need to contact the company directly for any refund or resolution – it’s at their discretion.