If your vault code or discount isn’t working, don’t worry – check these common issues before reaching out:
❗ 1. Check the Offer’s Terms & Conditions
🔍 Is your item or booking excluded?
Some products or services don’t qualify for discounts – this is outlined in the terms and conditions of each offer.
✅ Make sure what you’re buying is eligible before contacting us.
🔄 2. Has Your Vault Code Already Been Used?
Vault codes are single-use, so if you've already redeemed one, it won’t work again.
➡️ You can request a new code using the link on the offer page.
⏳ 3. Have You Reached Your Request Limit?
Each offer has a 3-month cooldown between vault code requests.
You can request another code 3 months after your last one was issued.
📋 4. Are You Following the Redemption Steps?
Every offer is different.
Read the offer description carefully to make sure you’re redeeming it the correct way (online vs. in-store, discount code entry, etc.).
🛠️ Technical Issue With an Offer?
If you can’t access a vault code or link, please submit a request and we’ll look into it.
➡️ Sometimes we need to contact the company directly, which may mean the offer is temporarily removed while we fix it.
🙏 Thanks for your patience while we sort it out!
⚠️ Important: Made a Purchase Without the Discount?
If you continue with a purchase without applying the discount, you’re accepting the price without the offer.
📩 You’ll need to contact the company directly for any refund or resolution – it’s at their discretion.