🔄 What’s the difference between the gift card offering and the new Shopping Card offering?
We’ve improved the experience for members with better discounts from more providers.
Plus, everything related to Shopping Cards is now managed directly in your Defence Discount Service app and website.
🧾 Will I still be able to access gift cards I purchased before?
Yes, you can still access these through the Voucher Shop link.
🔗 Can I link a Shopping Card I’ve purchased with a previous gift card?
No, vouchers bought through the Voucher Shop need to be used separately.
⏳ Will my old gift card expire?
We recommend using your gift card balance as soon as you can to avoid missing out.
❌ I want to cancel a previous gift card and purchase a new Shopping Card instead can I do this?
Gift cards are non-transferable. We’d advise using any remaining balance on your gift card before switching to our new Shopping Card platform for future purchases.
📲 Why are you moving away from Reward Gateway/Voucher Shop?
We’ve brought the experience into the Defence Discount Service app, making it easier to buy, manage, and use Shopping Cards all in one place.
🔗 How can I still access Rewards Gateway/Voucher Shop?
The Voucher Shop will remain available as a separate area, so you can continue to access previously purchased vouchers.