We’re here to help—just not by phone! If you need support, the quickest way to reach us is through our online Help Centre. Contact Us
📝 Send us a message
To get in touch, please use the ‘Submit a request’ form at the top of this page. You’ll need to be logged into your Defence Discount Service account so we can match your details and help you faster.
The more info you give us (like a description of the issue, your account email, and any helpful screenshots), the quicker we can sort things for you.
🕒 Our support hours
We’re available Monday to Friday, 9am to 5pm (excluding bank holidays).
We’ll always do our best to get back to you as quickly as we can. You’ll receive an email to let you know when we’ve replied.