We know that sometimes things don’t go as planned. Maybe a payment looks unfamiliar, or you were charged when you shouldn’t have been. Whatever the reason, we’re here to make sure the process of disputing a payment is simple, fair, and stress-free.
When you might need to raise a dispute
You may want to dispute a payment if:
- You don’t recognise a payment on your account
- You were charged the wrong amount
- You were charged more than once
- You cancelled a service but were still billed
If any of these apply to you, we’ve made it easy to raise a dispute using our online form.