If you can’t log in, you can reset your password by selecting ‘Forgot password?’ on the logging in page via our website or app.
💌 What happens next?
Enter the email address linked to your account
We’ll send you a password reset email
This may take up to 1 hour to arrive in your inbox
⏳ Please avoid clicking the ‘Forgot password?’ link multiple times. Each request cancels the previous one, which can make the link stop working
🛠️ Not receiving the reset email?
Double-check that the email address you entered is the one linked to your account
🔒 Creating a strong new password
Make sure your new password includes:
1 uppercase letter
1 lowercase letter
1 number
1 special character from this list:
@ $ ~ # % & ! * ? ^ -At least 10 characters total
No more than 2 repeated characters in a row (like “aaa” or “111”)